Sir,
Thank you for your prompt responses to my continuous requests for service.
At this time, I shall Un-Install both EmpirePoker, and PokerParty from my computer.
Rest assured, you shall no longer have to hear repeated requests for sane answers to my questions, nor endure my incessant e-mails, in the hope that you might respond in the manner in which you said you would.
The phrase, "Thank you for choosing us as your online gaming site!"
sort of loses its meaning, after dealing with your stellar "Customer Care" Dept., especially in light of the fact that I have not been permitted to open, even a "Play" account with you.
Being a man of my word, I have indeed posted our entire correspondence on www.theprescription.com Poker Forum, under the heading, "Drawing Conclusions".
If you feel that I have made any omissions, or mis-statements of fact, please feel free to counter on The Poker Forum Pages. And while you're there, please read the other comments that other customers of yours have written, as well. If I had only read these negative comments prior to trying to open an account with you, perhaps this entire incident could have been avoided.
Being a nobody, I don't know that it will have much of an impact on your overall business, but it has certainly made me feel much better by writing it. Almost as good as, "Catching a Royal on the River!"
Be certain that I will Bad-Mouth Your Company, as often as I can.
Being in the Gaming Industry myself, I am aware just how important good Customer Service can be.
I Remain, Almost an Ex-Customer,
XXX
Thank you for your prompt responses to my continuous requests for service.
At this time, I shall Un-Install both EmpirePoker, and PokerParty from my computer.
Rest assured, you shall no longer have to hear repeated requests for sane answers to my questions, nor endure my incessant e-mails, in the hope that you might respond in the manner in which you said you would.
The phrase, "Thank you for choosing us as your online gaming site!"
sort of loses its meaning, after dealing with your stellar "Customer Care" Dept., especially in light of the fact that I have not been permitted to open, even a "Play" account with you.
Being a man of my word, I have indeed posted our entire correspondence on www.theprescription.com Poker Forum, under the heading, "Drawing Conclusions".
If you feel that I have made any omissions, or mis-statements of fact, please feel free to counter on The Poker Forum Pages. And while you're there, please read the other comments that other customers of yours have written, as well. If I had only read these negative comments prior to trying to open an account with you, perhaps this entire incident could have been avoided.
Being a nobody, I don't know that it will have much of an impact on your overall business, but it has certainly made me feel much better by writing it. Almost as good as, "Catching a Royal on the River!"
Be certain that I will Bad-Mouth Your Company, as often as I can.
Being in the Gaming Industry myself, I am aware just how important good Customer Service can be.
I Remain, Almost an Ex-Customer,
XXX
